Foundations Test Bank Ch 9

Why should beauty professionals familiarize themselves with a multitude of compensation structures before
starting their careers?

Which of the following represents a similarity between being in beauty and wellness school and working as a
professional in the beauty and wellness industry?

The first reality of a service position is that your career revolves around ______.

In order to meet your clients’ needs, you must do all EXCEPT which of the following?

Which of the following should you AVOID in order to become a good team player?

What should you do if you have a conflict with a coworker on the job?

The document that outlines the duties and responsibilities of a particular position is known as a(n) ______.

How does the U.S. Internal Revenue Service (IRS) categorize independent contractors and booth renters?

Which of the following is LEAST likely to be true if you are an employee of a salon, spa, or barbershop?

Why would it be beneficial for someone to rent a booth at a salon, spa, or barbershop?

Chair or booth rental might be perfect for individuals who ______.

Why is being paid an hourly rate usually the best way for new beauty professionals to start out?

Which of the following is MOST likely to increase a beauty professional’s chances of quickly building a
solid and loyal clientele?

Which of the following is LEAST likely to happen if you do not pay back your student loans?

Why is it important for you to report all of your income, even cash tips that are not shown on your paycheck?

What is the best way to record your tips and additional income?

If you wanted to “give yourself a raise,” the BEST way to do so would be to ______.

Which of the following is MOST dependent on a loyal client base?

If, as a beauty professional, you are regularly and successfully recommending and selling additional services
to your clients, than you have most likely perfected the practice of ______.

Which of the following BEST represents retailing?

In the beauty and wellness industry, the first step in selling is to sell ______.

To overcome a client’s objection, ______.

If you are using an expensive product during a service, which of the following should you AVOID doing if
you’re trying to sell this product to your client?

Which of the following must always be your first concern as a beauty industry professional?

Being a person who always sees the glass as half full is one important way to be ______.

Which of the following is MOST likely to be a benefit of public speaking in front of local groups, such as the
PTA or other organizations?

When is the BEST time to think about getting your clients back into your salon, spa, or barbershop for their
second appointment?

As you become more and more experienced, you should see a reduction in the ______.

Your first job in this industry will also likely be your ______ job.

Jared is beginning his beauty career at a local establishment. He has studied the industry and has a thorough
understanding of what it is like on the job. In which of the following ways will this benefit Jared?

Alison has not been thriving in her early career as a beauty professional. She has tried very hard to stay
follow through on what she learned in school by being true to her word, being punctual, putting herself
before others, and continuing to be a lifelong learner. Where has Alison gone wrong?

Rhonda works hard as a licensed beauty professional. However, she is one of seven professionals at her
business. If Rhonda wants to truly succeed as part of a growing team, which of the following should she
AVOID doing?

Gina was sure to ask all of the prospective employers she interviewed with for a thorough and written job
description before she left each of the interviews she attended. Why was it important for Gina to do this?

Although Jamie did not have to set up her own small business, she does pay the owner of the establishment
she works at a portion of every client fee in exchange for the use of the station and the space. Jamie is MOST
likely a(n) ______.

Ingrid is worried. Although she has spent a full eight hours of every day this week on the job, she has worked
on only four clients. This means that her paycheck will not cover her weekly bills. Which of the following is
MOST likely true of Ingrid?

A large portion of Harold’s income comes in the form of tips. Because he is careful to do exactly as he was
instructed to do by all of his instructors in school, Harold ______.

Brenda is a beauty professional who, based on a careful review of her monthly budget, has decided to “give
herself a raise.” Which of the following will BEST assist her in doing so?

Sherry has recently opened a small establishment. Because she has little money for additional equipment, she
will be the only employee for the foreseeable future. Sherry has decided, however, to “give herself a raise” by
retailing more. What, exactly, does this mean?

Theodore always makes it a point to talk to his clients about the other services he offers during his current
service. He hopes this will get them to stay a bit longer and add on an additional service. Which of the
following is Theodore practicing?

Bernice is a beauty professional at a high-end establishment. Whenever she is treating a client with
particularly sore or injured muscles, she always uses the same warming balm. After the service, she always
shows the client a jar of the balm that is available for sale and take-home use. By doing so, Bernice is
______.

Reynaldo is a successful beauty professional. His client list is long and loyal. One area where Reynaldo is not
as adept as his coworkers, however, is in retailing. Which of the following should Reynaldo always be taking
as his first step in successfully selling products?

Jasmine owns a successful business in the downtown area of her community. Since her establishmentopened
six years ago, she has continuously looked for ways to grow the business and clientele. One of the things she
does regularly is speak at public events, such as PTA and social group meetings. Why is this an important
thing for Jasmine to do?

Viviane has decided she must increase her numbers of repeat customers in order to establish a more regular
clientele and to increase her earnings. Toward this end, she has committed herself to rebooking her clients. If
she is to have the highest chance at success in establishing a consistent rebooking process, when should she
be thinking about and talking to her clients about getting back into the salon for their second visit?

Ignacio is currently experiencing the most difficulty he has ever had or likely ever will have as a beauty pro.
If Ignacio is like most others who work in the beauty and wellness industry, which of the following is MOST
likely true?

You are an instructor of beauty and wellness courses at a local vocational school. Marcus, one of your best
students, tells you during class that he has heard other instructors mention the importance of being a “lifelong
learner.” Marcus asks your opinion of what, exactly, that means. What do you tell him?

You are hoping to work for a business owner who will hire you as a salaried employee. From which of the
following owners should you accept the job offer?

Winston is your friend and coworker, and has has recently confided in you that he is going to start keeping
better track of all of his tips to avoid trouble down the road. He told you that from now on, he will be sure to
keep a daily log, at the end of each week add the total amount to his income, keep a monthly logbook, and at
the end of the year report exactly half of the cash tips to the IRS when filing his taxes. As Winston’s friend,
what advice should you give him?

Yolanda was recently hired at the business where you work. She recently confided in you that she regularly
overhears the other beauty pros talking about upselling services. She asks you to give her an example of this
practice so that she can take advantage of its benefits as well. Which of the following would you BEST use
as an example to explain this practice to Yolanda?

Marcia is your newly hired employee. Although she has been doing a very good job, she has little to no
repeat clientele. Recently, she asked for your advice on how she can improve on getting more repeat clients.
She tells you that she always calls two days ahead of time to remind clients of their upcoming appointments,
always asks them questions about their home maintenance so that she can learn about their individual needs,
always showcases the products she uses during the service in case they want to buy any for at-home use, and
always follows up two days after the appointment to ask if they want to book a second appointment. Where
can you tell Marcia she may be going wrong?